SBA Audit Reveals Major Software Waste: $2M in Unused Licenses and Inefficiencies Uncovered

The Small Business Admin. completed the same software audit. Initial findings:
-10 software products with 10,000+ licenses. SBA has ~8,000 employees/contractors
– 17,580 unused ServiceNow licenses costing over $2 million annually
– Second year in a row spending $1.2 million on
The Small Business Administration (SBA) has conducted a comprehensive software audit, revealing significant discrepancies in its licensing expenditures. The audit uncovered that the SBA holds licenses for 10 software products with more than 10,000 licenses, despite having only about 8,000 employees and contractors. Alarmingly, the audit identified a staggering 17,580 unused licenses for ServiceNow, which are costing the agency over $2 million each year. This marks the second consecutive year that the SBA has spent approximately $1.2 million on these unused licenses. The findings raise questions about the agency’s software management practices and prompt calls for a reassessment of its technology investments to ensure taxpayer dollars are being used efficiently.
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